Movers and Shakers

It can be hard to keep track of all the changes and the latest Movers & Shakers. Each week, our data and insight team at Upstream provide a roundup of the new appointments to help you stay ahead.

Here are this week’s Movers and Shakers we recommend that you keep an eye on:

Claudia Parker has joined Ebookers as their new Head of PR. She has moved from Cineworld, where she was PR & Social Media Manager.

Grace Foods UK Ltd has promoted Nancy Sadley as UK Beverages Brand Manager. She previously held the position of Brand Manager of Say Aloe. Her new role includes managing all beverage brands under Grace Foods including; Grace Say Aloe, Grace Coconut Water, Grace Tropical Rhythms, Grace Mighty Malt, Grace Ginger Beer and Grace Syrups.

Emma Hjalmarsson has left AKQA, where she was Account Manager. She has moved to H&M where she has taken the position of Marketing Concept Manager.

Opus Energy has hired Sam Moore as Head of Digital Strategy. She has joined from Carlsberg Group where she was Head of Digital for Carlsberg UK.

Claire Butters has been appointed UK&I Marketing Manager at Brooks Running. She has joined from ASICS, where she was Head of Trade Marketing.

If you would like to keep up to date on the latest movers & shakers as they happen each day, then you can stay ahead with our data and insight platform Stay Upstream. Click here to find out more.

 

GDPR: ICO Brings Clarity to ‘Legitimate Interests’

By Yusef Sanei

GDPR is the acronym on everyone’s lips. With the implementation date of the regulations less than 2 months away we are reminded of its importance on a daily basis. From Cambridge Analytica scandals to new academic fields around data ethics and Elizabeth Denham’s warning last week around the dangers of Artificial Intelligence and data.

GDPR is quite rightly, permeating our social discourse which is why we wanted to provide you with a simple overview of the recent update from the Information Commissioner’s Office (ICO) around the most relevant of the six-lawful bases for B2B: Legitimate Interests.

Legitimate Interest gives businesses a certain flexibility or room for movement within the regulations. This is for several key reasons:

  • It does not impact individual privacy significantly
  • Individuals can reasonably expect businesses to target them
  • Due to the individual expecting a business to contact them, businesses do not need to hassle the individual with consent request after consent request

This being said, the legitimate interest clause shouldn’t be used as a flexible and default approach to your targeting. The specific context and reason for contact still needs to remain appropriate. This however, is in my opinion a blessing rather than a curse – it simply means you have to make sure your targeting is correct which will ultimately have a beneficial impact on your business.

The disadvantage of this is that you will have to guarantee and make clear the reason why you are contacting someone which can increase business work load, but again, you should have been doing this anyway as best practice.

The legislation around legitimate interests is dense, but as a general rule of thumb, consider these factors and all should be well:

  • Will the person I’m contacting expect me to contact them?
  • Will the person I’m contacting consider my marketing message a nuisance or does it have relevance?
  • Could the frequency of my communication have a negative effect on vulnerable individuals?
    •  For example, if my company is having financial difficulties and I am frequently targeted by high interest loan companies I could be coerced to take  a loan due to my vulnerable state.
  • Have I informed the individual that they have the right to object to me targeting them (Opt-outs)? If they do opt-out, then you cannot legitimately contact them.

If you ask yourself these questions, especially within the business to business setting, then it is very likely that the majority of your targeting and processing will come under the base of legitimate interest.

Still have questions about GDPR? Feel free to call or email now and we can show you how Stay Upstream can get you ready and raring to go ahead of 25th May.

Email or call Chris Finnegan – chris.finnegan@stayupstream.com / 0203 861 4459

 

Please note that this article is written from writers point of view. The information herein does not replace qualified legal advice, and should not be taken as such. Please consult with legal experts if you would like further clarification.

 

 

GDPR: Top Five Questions Answered

By Yusef Sanei

With #DeleteFacebook erupting throughout the Twittersphere due to the Cambridge Analytica scandal, data and data transparency has been dragged into the spotlight. Data is personal, political and profitable which makes the impending GDPR implementation more relevant than ever.

Over the past year or so, much of the GDPR coverage has been scaremongering sensationalism, focusing almost entirely around the hefty fines that businesses could potentially be made to pay. The Cambridge Analytica scandal that is still unfolding before us highlights that data, and indeed GDPR is not the product of an overly bureaucratised European Union who are consumed by tangling us in a web of regulations. Rather those regulations are in place to ensure the protection of the individual and the business.

That being said, GDPR is complex and still raises many questions. In light of this we have compiled a list of the most common questions we get asked on a daily basis, in an attempt to bring some clarity to the situation.

Are B2B emails addresses considered personal data?

The short answer to this is both Yes and No. Any B2C data, or email addresses of sole traders, under the ICO’s Direct Marketing Checklist, are considered personal data. Upstream only holds personal business emails (B2B email addresses), which can still be marketed to under the new GDPR changes, however, must be contacted with “legitimate interest” and given a clear opt-out.

Article 6(1)(f) gives you a lawful basis for processing where:

processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.”

Will GDPR stop me from telemarketing?

Again, the answer is as above. Keep your calling focused and most of all relevant. You can use the legitimate interest reasoning to have a lawful basis to call someone, but it is being advised that you give contacts an opt-out option when calling. Something as simple as, “Would you mind if I contact you again in the future?”, will help with this, just be sure to record all previous conversations and make it clear where people no longer want to be contacted again.

With Brexit, we don’t need to worry about GDPR as we live in the UK and contact UK companies?

The UK Government themselves have confirmed that GDPR will still apply to the UK even after Brexit. After Brexit, there may be one or two changes to the current GDPR legislation, however, the guidelines set out by GDPR and the new ePrivacy Regulation will be used as a tight guideline for the UK, so do not expect anything to change anytime soon!

Even if we don’t comply, does it really matter? These are surely only guidelines, not actual laws.

Just to be clear, GDPR is being set out as a legal requirement for anyone processing data within Europe. Failure to meet with these can be met with hefty fines of up to 4% of the companies worldwide turnover or €20 million (whichever is greater). In the UK, the ICO (Information Commissioner’s Office) will be in charge of issuing any fines within the UK.

Does GDPR mean I need to delete all of the current contacts in my database/CRM?

Wetherspoons may have deleted their entire database, but you don’t have to! What will be paramount, is to ensure your database is as accurate and up to date as possible. This means going through all of your records and ensuring that they are not only correct but making sure it is everyone’s responsibility in your organisation to keep these up to date going forward. The only time you will need to delete a contact is when they request to do so, under Article 17 of GDPR which gives everyone the right to be forgotten.

Do all of our contacts have to opt-in?

Whilst it is best practice to have your contacts already opted in, Article 6 means that any direct marketing does not have to be consent based. However, if you are using GDPR’s own terminology of ‘legitimate interest’ to market directly to contacts, be sure to make sure that your messaging is relevant to the recipient, has a clear opt-out from further communications and that you then record specifically the outcome of the communication e.g. the time/date of their opt out if they requested.

We hope this sheds light on some of your concerns and highlights that GDPR is not the doomsday some would suggest but rather a reminder to all business to implement best practice. If there is one thing we should take away from this week’s events concerning Cambridge Analytica, it’s that data regulations should be taken seriously and businesses, irrelevant of size, should ensure they follow these necessary regulations for the protection of themselves and the individual.

Still have questions about GDPR? Feel free to call or email now and we can show you how Stay Upstream can get you ready and raring to go ahead of 25th May.
Email or call Chris Finnegan – chris.finnegan@stayupstream.com / 0203 861 4459

Please note that this article is written from writers point of view. The information herein does not replace qualified legal advice, and should not be taken as such. Please consult with legal experts if you would like further clarification.

 

Movers and Shakers

It’s hard to keep track of all the changes and the latest Movers & Shakers. Each week, our team at Upstream provide a round up of the new appointments to help you stay ahead.

Here are this week’s Movers and Shakers we recommend that you keep an eye on:

Jess Christie, former Director of PR & Communications at Matches Fashion has been promoted. She has taken on her new role as Chief Brand Officer. One of her biggest projects this year will be the launch of 5 Carlos Place- the brand’s new space in Mayfair.

Aston Martin has promoted Gerhard Fourie from Director of Brand Strategy to Director of Marketing and Brand Strategy. His new role will include the added responsibility for global marketing, CRM and launch planning.

Kara Keough has been promoted at JLL (Jones Lang LaSalle). She has moved from Director of Brand and Campaign Strategy to her new role of Global Marketing Director, Brand.

Shane Hoyne has left Bacardi where he was Chief Marketing Officer- Europe. He has moved to Quintessential Brands where he has taken the same role as Chief Marketing Officer.

Former Marketing Director of Topman, Jason Griffiths has been promoted to Group Brand Communications Director of Arcadia Group.

Harvey Nichols have appointed Deborah Bee as their new Group Marketing and Creative Director. She has left Eco-Age where she was formerly Brand Director.

If you would like to keep up to date on the latest movers & shakers as they happen each day, then you can stay ahead with our data and insight platform Stay Upstream. Click here to find out more.

February’s Movers and Shakers

Working in Business Development, it’s hard to keep track of all the changes and the latest Movers & Shakers. Each month, our data and insight team at Upstream provide a monthly round up of the new appointments to help you stay ahead.

Here are February’s Movers and Shakers we recommend that you keep an eye on:

Virgin Holidays has appointed Amber Kirby as Marketing & Customer Experience Director. She has moved from Wallgreens Boots Alliance, where she was Global Brand Director; Skincare + Boots Brands Health and Beauty.

Louise Robertshaw has moved to London’s Air Ambulance where she has taken the role of Director of Marketing & Communications. She was formerly Head of Marketing and Communications at The Guide Dogs for the Blind Association.

Mathieu Garcia has left Ralph Lauren where he was Vice President of Marketing. He has moved to Dr. Martens Airwairas Global Marketing Director.

Group Lotus have hired Conor Twomey as head of PR. He has moved from Mitsubishi Motors where he was General Manager of Press, PR and Events.

Colm O’Dwyer from General Manager of Weetabix On the Go to Commercial Director, UK & Ireland of Weetabix. Since he joined in March 2016, the brand has grown to be worth more than £20m for the first time.

Revlon have appointed Michele Adorni as Regional Marketing Director, EMEA. She has moved from Elizabeth Arden where she was former Marketing Director.

Debbie Klein has moved from The Engine Group where she held the position of Chief Executive Europe and Asia Pacific. She has joined BSKYB British Sky Broadcasting where she has become Group Chief Marketing & Corporate Affairs Officer.

Mr and Mrs Smith have appointed Julian Diment as Chief Growth Officer. She has moved from Honeybee where he was Chief Strategy & Marketing Officer.

Danny Barrasso has left New Look where he was Managing Director. He has been replaced by Mark Axon. This change has come at a time when the business is undertaking a review and is believed to be considering the closure of up to 60 of its stores.

If you would like to keep up to date on the latest movers & shakers as they happen each day, then you can stay ahead with our data and insight platform Upstream. Click here to find out more.

GDPR: A Blessing in Disguise?

By Yusef Sanei

The General Data Protection Regulation (GDPR) will become fully enforced throughout the European Union on the 25th May 2018. Coverage of the GDPR has created an almost apocalyptic impending sense of industry doom, heavily focusing on eye-widening fines.

The information sways between sensationalist scare mongering and heavy legislative literature, so we were keen to shed some light on the new regulations and explore how they may affect agency (B2B) new business but more importantly, how these new regulations could actually be a blessing in disguise!

(Almost) Nothing New

Despite what the recent coverage may suggest, these new regulations haven’t come out of nowhere. After 4 years of debate and preparation, the EU Parliament finally approved the GDPR on the 14th April 2016. This approval triggered the 2-year post-adoption grace period meaning the GDPR will become fully enforceable in a few months’ time (25th May 2018). The GDPR will replace the already existing 1995 Data Protection Directive, which enforces many similar regulations that the new GDPR will up keep.

Why Something New

The European Commission (EC) acts as a legislation implantation branch of the European Union. The EC has recognised that the digital economy is only going to get larger with the digitisation of most aspects of life. However, this predicted growth can be threatened by a lack of trust on the consumers part, thus, these new regulations ensure trust to be established by giving digital service users more information and greater control over their data and how it is used. This places most emphasis on B2C but still effects B2B in one major way.

Legitimate Interests?

Individual and personal data can only be processed if there is at least one lawful basis to do so. One of these lawful reasons, legitimate interest, is how B2B marketers will legally be allowed to target individuals. However, the industry coverage thus far has thrown this word around as the saving grace clause of the regulations, but what does ‘legitimate interest’ actually mean?

The EU’s GDPR legislation or the ‘Proposal for a Regulation of the European Parliament and of the Council concerning the respect for private life and the protection of personal data in electronic communications and repealing Directive 2002/58/EC (Regulation on Privacy and Electronic Communications)’ as the boys in Brussels refer to it, contains 29 references to ‘legitimate interest’.

What does it all mean?

Whilst mining through dense EU law may not be for everyone – the discussion around legitimate interest needs to be elaborated. Luckily, we’ve done the leg work and discussed the most relevant usages.

Article (47): ‘the existence of a legitimate interest would need careful assessment including whether a data subject can reasonably expect at the time and in the context of the collection of the personal data that processing for that purpose may take place.’

A data subject (target) has to ‘reasonably expect’ to be contacted by you.

For example, if you want new biz for FMCG and you contact someone from Coca-Cola, then you are all clear, as someone from Coca-Cola could ‘reasonably expect’ to be contacted by someone from FMCG.

Article (69): ‘a data subject should, nevertheless, be entitled to object to the processing of any personal data relating to his or her particular situation. It should be for the controller to demonstrate that its compelling legitimate interest overrides the interests or the fundamental rights and freedoms of the data subject.’

If I contact Coca-Cola and they never want to hear from me again, then they are entitled to opt-out and never be contacted by me again. I have to make clear to Coca-Cola, why I have contacted them – which is something I imagine most people are already doing.

Article (111): ‘where the transfer is made from a register established by law and intended for consultation by the public or persons having a legitimate interest. In the latter case, such a transfer should not involve the entirety of the personal data or entire categories of the data contained in the register and, when the register is intended for consultation by persons having a legitimate interest, the transfer should be made only at the request of those persons or, if they are to be the recipients, taking into full account the interests and fundamental rights of the data subject.

This one is a bit wordy…but it is important. If I wish to contact the head of marketing at Coca-Cola, I don’t need to source/use data about their children, dogs name and where they last went on holiday. I only have the right to use data that is applicable for my reason of targeting, for example, new biz.

Article (113): ‘Transfers which can be qualified as not repetitive and that only concern a limited number of data subjects, could also be possible for the purposes of the compelling legitimate interests pursued by the controller, when those interests are not overridden by the interests or rights and freedoms of the data subject and when the controller has assessed all the circumstances surrounding the data transfer.’

I cannot continuously spam the head of marketing at Coca-Cola until they talk to me, I need to be able to show that there is a qualified reason to target them e.g. they have a strong lead score. Again, this isn’t rocket science and should be something most respectable agencies are already doing.

Article (6)f : ‘processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.’

Nice and simple: Don’t email children (under 16).

Sigh of Relief

Thankfully, after that slight trudge through the heart of dense European Commission’s Legislation, we can draw some very positive conclusions.

This isn’t the apocalypse that some would have you believe. Yes, if you don’t follow the regulations there will be hefty fines, but even in this scenario, you don’t send out an accidental email to someone and next thing you know the Data Protection Police have arrested you in front of your colleagues and have taken over your business. There are warnings and cautions before the fines will be applied – after proved continuous breaches.

Buzzing Around the Ointment

This could, however, be susceptible to change due to the upcoming E-Privacy Regulation which, were it to be passed, would work alongside/compliment the GDPR. However, the E-Privacy Regulation is still in draft form and is being heavily debated between the Council and the Parliament, so we are still unsure what the final regulations will look like. This is something we will be following closely and will be sure to discuss in upcoming articles.

What we can take from the GDPR is that the new legislation should act as a much needed wake up call. We should all practice and implement qualified targeting, lead scoring and transparent reasons for contacting someone. This should be embraced by businesses, and if you are already practicing good etiquette then there’s nothing to worry about. This is a chance to change the digital industry for good, not the beginning of the end.

Please note that this article is written from writers point of view. The information herein does not replace qualified legal advice, and should not be taken as such. Please consult with legal experts if you would like further clarification.

January’s Movers and Shakers

Working in Business Development, it’s hard to keep track of all the changes and the latest Movers & Shakers. Each month, our data and insight team at Upstream provide a monthly round up of the new appointments to help you stay ahead.

Dr Oetker have promoted Riccardo Panichi from Senior Brand Manager to Head of Marketing for Cake and Dessert.

Sarah Shakery has joined Ted Baker as Global Head of Ecommerce. She has moved from Wolverine Worldwide where she was Director of Ecommerce UK & Europe.

Estee Lauder have promoted former UK PR Director, Melanie Jones to Consumer Engagement Director. They have also appointed Georgie Dawson as Head of Brand Communications. She has been promoted from PR Manager for Aerin Beauty.

Sharry Crammond has left Southeastern Grocers where she was Executive Vice President, Marketing & Communications. She has moved to Marks and Spencer where her title is now Marketing Director for Food and Hospitality. Robert Weston has also changed position within Marks and Spencer from Brand & Marketing Director of Food and General Merchandise to Marketing Director or Brand and Customer.

Photobox have appointed Mark Singleton as Chief Marketing Officer. He has moved from Paddy Power Betfair where he had been for six years and held the position of Marketing Director.

Anicka Wintle has joined Burberry as Senior PR Manager. She has moved from Modus where she was Senior Account Manager.

Dawn Topham has moved from Weetabix where she was Head of International Marketing. She has joined Costa where she has become Head of International Marketing. This move comes at the same time as the coffee chain’s pledge to become more environmentally friendly by reducing its plastic usage.

Renault have promoted formed Brand Communications Manager, Ed Preston to Head of Marketing Communications.

Fever-Tree have appointed Vince Lawson as their new Director of Brand and Creative Consultant. He has joined from Cenzo where he was Marketing Director and Brand Consultant.

If you would like to keep up to date on the latest movers & shakers as they happen each day, then you can stay ahead with our data and insight platform Upstream. Click here to find out more.

November’s Movers and Shakers

Working in Business Development, it’s hard to keep track of all the changes and the latest Movers & Shakers. Each month, our data and insight team at Upstream provide a monthly round up of the new appointments to help you stay ahead.

Here are November’s Movers and Shakers we recommend that you keep an eye on:

Kelloggs has promoted Oliver Morton from Senior Sales Director to Managing Director UK & Ireland. He joined Kelloggs in 2016 and has been a major contributor to the growing sales of Kellogg’s largest cereal brands.

Richard Singer has been appointed as CEO at Icelolly Marketing Limited. He has come from Travelzoo where he was former President, Europe & Australia.

Elias Diaz Sese has been appointed as the new Managing Director, UK & Ireland at Kraft Heinz UK. He has moved from Burger King Co. where he was the Former President, Asia Pacific.

Stephen Partridge has joined Thorntons as Head of Ecommerce. He has joined from HMV where he was also Head of Ecommerce.

Angela Anderson has left Mastercard where was Director of Consumer Credit Europe. She has joined Big Group as Head of Marketing.

Joules Clothing has welcomed Ian Mackie to their team as Head of Product Marketing and Campaign Planning. He has moved from Holland & Barrett where he was Head of Category.

Johan Lundgren has been appointed CEO of Easyjet. He has come from Tui Travel where he was Deputy CEO.

Maurice Doyle has become President of Incubation Brands & Global Commercial Development at Bacardi Global Brands. He has moved from Suntory Beverage & Food where he was Chief Operating Officer.

Caroline Lagden has joined First Utility as Marketing Communications and Brand Manager. She has joined from the International House World Organisation where she was Marketing and Communications Manager.

Deborah Holloway has been promoted to Digital Media Manager at Clarins, where she previously held the job title of Social Media Manager.

If you would like to keep up to date on the latest movers & shakers as they happen each day, then you can stay ahead with our data and insight platform Upstream. Click here to find out more.

October’s Movers and Shakers

Working in Business Development, it’s hard to keep track of all the changes and the latest Movers and Shakers so here is a summary of October’s new appointments that we recommend you keep an eye on:

Claire Heys has been promoted to the new role of Brand Partnerships and Content Director at ITV. She previously held the role of Director of Commercial Brand Partnerships after joining in 2013 from Endemol UK.

Tara Honeywell has been appointed as Head of Corporate Partnerships at Barnardo’s. Previously the Managing Director of brand partnership agency, Mediator, Tara will focus on delivering strategic and creative partnerships for the charity.

Claire Sadler has been appointed Marketing Director at Direct Line for Business. Previously holding the position of Group Brand Director at BT, Claire will be responsible for leading marketing activity and will oversee the next phase of the brand’s “Winston Wolf” advertising campaign.

Hoover Candy Group have appointed Antony Peart as their new Director of Brand and Communications. Antony joins the group from his previous role as Head of Marketing at Ribble Cycles.

Alice Hawcroft has been appointed Head of Digital Partnerships at Eurostar. Alice previously held the position as Global Third-Party E-commerce Manager at The Body Shop.

Anheuser-Busch InBev appoints Tatiana Stadukhina as their new UK Marketing Director. Tatiana, who was most recently Stella Artois Brand Director for Europe, replaces Nick Robinson, who left AB InBev in July to become CMO of Kerry Foods.

Barclays UK has promoted Louise Pancott to Director of External Communications. Louise has spent the last seven years at Barclays and will now oversee all external communications and media relations for the bank’s wealth and investments, personal banking and mortgage divisions.

Carmen Rendell has been appointed Head of Marketing Activation for Jack Wills where she will be channel lead for social, PR, local marketing, email, events – driving customer engagement and brand loyalty

Andre Rickerby, formerly the Vice-President of Global Marketing at Etsy, has now joined Moonpig as their Chief Marketing Officer. His appointment comes weeks after the brands refresh, in which it has removed its cartoon pig from its brand identity, as well as the ‘.com’ from its name.

If you would like to keep up to date on the latest movers and shakers as they happen each day, then you can stay ahead with our data and insight platform Upstream. Click here to find out more.

 

September’s Movers and Shakers

Working in Business Development, it’s hard to keep track of all the changes and the latest Movers and Shakers so here is a summary of September’s new appointments that we recommend you keep an eye on:

Paddy Earnshaw, formerly the Chief Customs Officer at Doodle, has now joined House of Fraser as their Chief Marketing Officer. CEO, Alex Williamson praised the move stating that ‘Paddy brings a wealth of digital, retail and online experience to House of Fraser and is one of the brightest, most innovative marketeers in our sector with a strong track record of delivering results at pace’.

Former Account Director at The Communications Store, Billy Van den Bergh has been appointed Global Head of PR at Boden. She joins as the company is seeking an uptick in profits and sales, driven by strong womenswear sales and an increase in customers.

Barry Williams has been promoted from Trading Director of Poundland to Managing Director. After successful roles at both Asda and Morrisons supermarkets, Williams’ promotion has come as the discounter accelerates European expansion following last year’s acquisition by South Africa based retail group Steinhoff International and its Pepkor general merchandise subsidiary.

International stationary store, Paperchase has announced a new Online Marketing Manager Sorcha Lynch, the former CRM Manager at The Book People.

Roxana Golban, former Associate Director of UK Institutional Sales at AXA Investment Managers, has joined BlackRock – the world’s largest asset manager.

In the world of Luxury fashion, Burberry has appointed former Global Head of PR at Warehouse Fashions, Patrick Tcherno, as UK Director of Communications & Marketing.

If you would like to keep up to date on the latest movers and shakers as they happen each day, then you can stay ahead with our data and insight platform Upstream. Click here to find out more.