September’s Movers and Shakers

Working in Business Development, it’s hard to keep track of all the changes and the latest Movers and Shakers so here is a summary of September’s new appointments that we recommend you keep an eye on:

Paddy Earnshaw, formerly the Chief Customs Officer at Doodle, has now joined House of Fraser as their Chief Marketing Officer. CEO, Alex Williamson praised the move stating that ‘Paddy brings a wealth of digital, retail and online experience to House of Fraser and is one of the brightest, most innovative marketeers in our sector with a strong track record of delivering results at pace’.

Former Account Director at The Communications Store, Billy Van den Bergh has been appointed Global Head of PR at Boden. She joins as the company is seeking an uptick in profits and sales, driven by strong womenswear sales and an increase in customers.

Barry Williams has been promoted from Trading Director of Poundland to Managing Director. After successful roles at both Asda and Morrisons supermarkets, Williams’ promotion has come as the discounter accelerates European expansion following last year’s acquisition by South Africa based retail group Steinhoff International and its Pepkor general merchandise subsidiary.

International stationary store, Paperchase has announced a new Online Marketing Manager Sorcha Lynch, the former CRM Manager at The Book People.

Roxana Golban, former Associate Director of UK Institutional Sales at AXA Investment Managers, has joined BlackRock – the world’s largest asset manager.

In the world of Luxury fashion, Burberry has appointed former Global Head of PR at Warehouse Fashions, Patrick Tcherno, as UK Director of Communications & Marketing.

If you would like to keep up to date on the latest movers and shakers as they happen each day, then you can stay ahead with our data and insight platform Upstream. Click here to find out more.

Knowledge is Power: How to use data to drive you prospecting

 

Knowledge is Power

Knowledge is power, or so the saying goes. And it couldn’t be more true when it comes to prospecting. The more you know about your prospect, the better chance you have of closing the deal, because you have the facts to guide your actions.

Most Biz Devs come across at least one of the following problems at work:

Unproductive prospecting

50% of sales time is spent on unproductive prospecting, time that could be better spent building real relationships with important leads.

Stale data

As staff turnover among marketers is rising, data decay is becoming a problem due to out of date CRMs. In B2B markets, sectors with high job turnover can see contact data decay rates as high as 70% per year.

Lack of content

65% of Sales Reps say they can’t find relevant content to send to prospects to demonstrate that they understand their business needs.

But the good news is, these problems are all easy to address. By framing your sales technique with insight and tailoring your approach with the vital statistics on your prospect, you’re far more likely to be successful.

“Using a data and insight driven approach has gleaned so much value. Even if it’s just one single insight about that contact, it adds a lot of value to the call, it gives you the edge.” Sam Meade, Business Development Manager

For example, 80% of Biz Devs look at an individual’s social profile prior to a pitch or meeting. Social media profiles will reveal likes, dislikes and common ground to guide your conversation. “Hey, I saw that article about the challenges of healthy food marketing in The Drum. I thought it was really interesting…” can be a good conversation starting point.

You can also use a data sales tool to ensure your data is up to date, so that you don’t waste time chasing people who have already moved on. It can streamline your research process, leaving more time for selling, and help you to build authentic relationships by using information to warm up a lead.

To discover more ways that data can drive your prospecting, download Upstream’s latest report: Knowledge Is Power, and learn:

  • How to create a business profile on prospects.
  • The information you need to know on suppliers and procurement
  • The best time to approach a new lead
  • How to identify patterns and triggers that can inform your approach.
  • What should be on your pre-meeting checklist

Download the report, Knowledge Is Power, here and arm yourself with the information you need for successful prospecting, so that you can work smarter, not harder.

Ones to Watch: 5 Agencies marketers need to know, now

The start to this year is well under way, and we’ve been seeing some particularly exciting marketing and digital agencies popping up on our radar. They’re a heady mix of seasoned talent and innovative minds. If you haven’t heard of them already, they’ll be ones to watch out for in the coming months, so we thought we’d pull together a few that we’re really chuffed about. In our list we’ve got the likes of:

  1. Hyperactive

This new creative brand experience agency believes that big ideas are half the story; it’s what you do with them that count. A start up backed by Fold7, the agency is led by Andrew Casher – former Managing Director for Experiential at Cake. They’re the creators of brand experiences that can’t be ignored, producing unprecedented results through their work in experiential, social, content and partnerships. You might have seen their work with Beats by Dre or Eurostar. A start up with industry-leading results? You can’t get much better than that.

  1. SentiSum

Leveraging Artificial Intelligence (AI) to improve customer experience and conversion, SentiSum began with the aim to help companies understand their customer’s opinion, turning those opinions and experiences into a competitive advantage. Started in (when did they start) by Roy Jugessur, this company has grown exponentially since their beginnings, winning pitches for the likes of Just Eat and Auto Trader. Their ethos is backed by a dedication to leverage their insight in order to help companies leverage Custom Experience (CX). No challenge is too big for these guys, and their proven methods of translating CX data to actionable insights sits at the heart of their proposition – great news for the decision makers of the world.

  1. Margaret

This team of creative expert matchmakers specialise in connecting brands with early adopters, developing unique collaborations that create fans for their clients. Headed up by Co-Founder and Creative Director Olly Dixon (who you might remember from indie British magazine Dazed), Margaret has worked with the likes of Kopparberg, Auchentoshan, Bacardi, Bowmore, Becks and Reyka. Utilising their connections and expertise through a combination of campaigns, content, peer-to-peer connections, social media, PR, experiential events, influencer casting and design, they’ve more than made their mark in London’s scene. So, if you don’t know Margaret, now you know.

  1. Kaizen

Started by Managing Director Pete Campbell, Kaizen was borne out of the realisation that most agencies employ a half-baked approach to SEO & Content Marketing. He’s joined by Ian Fergusson and a team of SEO experts who deliver award winning innovative SEO and Content Marketing campaigns for brands like TotallyMoney.com and River Island. For brands looking for someone that can do it all, it’s a one stop shop at Kaizen – from Technical SEO to Digital PR and Outreach, there’s nothing these guys can’t do (and they’re not afraid to say it). Check out their blog for regular thought leadership pieces, helpful resources and links to their upcoming webinars. We’re excited to see what these guys will do next, and we reckon, now, so are you.

  1. That Lot

Content is their bread and butter, served with a side of humour. Started by Co-Founder and Director David Schnieder (you may know him as well known British comedian/actor/writer) this social creative agency has been on our radars since day one. Awarded Agency of the Year at this year’s Social Buzz Awards and Best Large Agency at the UK Social Media Communications Awards, they’ve worked with the likes of BBC’s The Voice and The Apprentice, providing brilliant content to brands and broadcasters in order to help them grow audiences and cut through on social. Terrible with names? Fear not – all three directors are named David, and this no-nonsense approach to nomenclature mirrors their approach to content. Keep an eye out for these guys, or at the very least, follow their feed for a good laugh.

 

Business Development Benchmarking Report 2017

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With over 25,000 agencies in the UK, the competition is fierce and the pressure is on business development to deliver. To keep ahead, you always need to be on the lookout for new ways to improve.

For even the most successful Business Developers it’s hard to know if you’ve got it quite right – which is why Upstream surveyed top UK agencies to find out how they go about their prospecting and pitching, to bring you our Biz Dev Benchmarking Report 2017.

Prospecting can be a painful process, so it’s no surprise our survey found that 25% of agencies outsource their prospecting. The Biz Dev Benchmarking Report will lay out what companies are doing, and how big and small agencies go about their prospecting. It might surprise you to find that over half of agencies who outsource their prospecting have a turnover under £5million.

No matter how successful you’ve been generating leads and opportunities, you absolutely have to deliver in the pitch to ensure Business Development success. A study by The Drum found that clients underestimate agency pitch costs by 41% with very few expecting the client to have to pay for this; find out in the Biz Dev Benchmarking Report how agencies are dealing with this…

The report also delves into how some agencies are standing out with innovative prospecting, creative approaches to pitches and strategic investments in the process.

You can download the full report here. Or for a quick summary, take a look at our infographic below…

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10 Must-Have Tools for Business Development

Business Development is changing – and there is now a whole variety of tools at your fingertips that can greatly assist the way you go about this process.

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Long gone are the days of just relying on an excel list and a phone. From CRMs to data and insight platforms, meeting tools and organisational shortcuts, every modern Business Developer should have access to a wide range of tools. These can help make you more efficient, so you can spend more time doing what you are best at, as well as increasing the effectiveness of your activity with a more informed and fine tuned approach.

We’ve put together a guide detailing some of our top favourite Business Development tools to make your life easier in our Ten Must-Have Tools for Successful Business Development.

From seamless scheduling with Calendly, to perfect punctuation with Grammarly, find out what the must-have tools are for exceptional business development in Upstream’s latest report.

Click here to download our guide and find out the tools you shouldn’t have to live without…

Movers and Shakers – October 2016

It was predicted at the end of last year that nearly half of marketers would change job in 2016. Working in Business Development, it’s hard to keep track, so we help do that for you with our data and insight tool, Upstream, which provides a daily feed of who’s moved where, when, and why.

octoberOften new appointments come with change and here is a summary of some of the latest company news and exciting new appointments in October to look out for:

Yoox Net-a-Porter Group

A number of changes have been going on at the group formed from the merger of Net-A-Porter and Yoox in 2015. October saw a new Global Brand Marketing Manager and CRM Manager appointed which is likely to suggest a renewed focus on data driven marketing.

  • Alan Tyldesley – Global Brand Marketing Manager Alan joined October 2016, he was previously Group Brand Manager, Edwardian Hotels London; The May Fair, Radisson Blu Edwardian.
  • Ruby Heera – CRM Manager, Mr Porter Ruby joined October 2016, previously she was CRM Manager, Office Shoes so brings some strong retail experience.

Victoria & Albert Museum

Following our new story in August announcing that the V&A would be hiring a new Director of Marketing and Communications, Sophie Brendel joined in October, during a period of significant expansion for the institution. It is currently developing two new satellite sites and is also extending its main site in Kensington, and collaborating on the development of a new design museum in Shenzhen, China.

  • Sophie Brendel – Director of Marketing and Communications Sophie joined October 2016, previously Head of Digital Communications, BBC. Leads all marketing, press, public relations and brand activity for the V&A in the UK and internationally.

Notonthehighstreet.com

Online retailer Not On The High Street recently landed £21 million in investment funding as part of moves to expand its market in the UK and abroad. The funds will be used to further invest in the technology, innovation, marketing and operations of the website. They have also appointed a new Head of Consumer PR.

  • Miranda Haire – Head of Consumer PR Miranda has recently joined notonthehighstreet.com as Head of Consumer PR. Miranda had previously worked at Blue Rubicon where she was an Associate Director – and prior to that was agency side at Ketchum.

Coty

Exciting times for Coty as it undertakes aggressive growth strategy with a couple of big acquisitions. The cosmetics giant recently completed a historic $12.5bn deal to buy much of P&G’s beauty business and has now confirmed that it is purchasing ghd for £420m.

Coty Inc recently announced the appointment of its future leadership in the UK & Ireland. The appointments are effective as of the close of the merger with P&G Specialty Beauty in October 2016.

  • Daniel Minney – General Manager, Coty Consumer Beauty, UK & Ireland. Daniel, was previosuly Managing Director for Wella UK & Ireland, has 25 years of experience working with P&G across many categories and countries.
  • Alexis Vaganay – General Manager, Coty Luxury, UK & Ireland. Alexis joined Coty from BIC and previously Unilever, where he held various GM and marketing roles across personal care and consumer products in North America and Europe.
  • Andrew Kelsall – General Manager, Coty Professional Beauty, UK & Ireland. A UK native, Andrew has 20 years of sales and management experience and is currently the Managing Director for Wella in Brazil.
  • Neil Sumner – Interim Digital and Media Director. Experienced director with a background in retail, media and technology. Track record creating strategy and delivering growth across global markets and previously had interim role with Kurt Geiger.

Whilst it may be tempting to rush into approaching each of these new movers and shakers, it’s always important to make sure that your approach is personalised, not just a generic email you send to all new appointments. And don’t expect an instant response; remember they have a new job to get to grips with and existing agency relationships to first understand.

To subscribe to our daily movers and shakers feed and stay ahead with latest company insight, click here.

The 24 Hour Guide to Motivating your Sales Team

Motivating your sales team effectively is one of the most important elements in sustained sales success. A challenge for 65% of B2B organisations is struggling to maintain sales productivity. Given that highly motivated employees can improve profits by up to 19.2%, effective motivation should be a top priority.

However, monetary motivation can only provide a certain level of incentive – and team leaders need to look to creatively enthuse their team of dynamic and different personalities.

To help with this challenging obligation, we’ve put together The 24 Hour Guide To Motivating Your Sales Team to lead you through the most effective ways to inspire your team.

Click here to download the guide and find out how to:

  • Recognise and motivate different personality types
  • Utilise intrinsic and extrinsic motivators to boost performance
  • See how gamification has transformed global sales teams at SAP, Comcast and Paypal

Even with the perfect motivating structures in place, no one – however focused – can be 100% motivated every day. Sales teams that use short bursts of competition and rewards find their employees are up to 12% more productive. So we have developed a solution to further boost your sales team at the start of this quarter: the Upstream Power 24 Hour.

The Power 24 Hour allows you to have complete and unlimited access to Upstream, our data prospecting tool, for 24 hours. With unlimited access to contact information, insight and exclusive insights on 50,000 decision makers, your team can spend their time doing what they do best for a day of effective prospecting. To help encourage the competitive spirit we’re offering prizes for the top sales performers, along with treats throughout the day.

As you look towards the start of Q4, the Power 24 Hour is a great way to move closer to those end of year targets and push your team over the line. If you’d like to participate, please get in touch with us at hello@stayupstream.com.

 

10 things I wish I’d known when I started out in Biz Dev

Business Development is a challenging job: it’s varied and there’s an art to the drawn out nature of creating opportunities for growth and developing meaningful business relationships. But being a business development professional has become a coveted job title.

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Collectively, the Upfront and Upstream business development teams have more than 50 years of experience and there’s a lot we’ve learnt along the way: technical tools and hacks, digital and communication disciplines, industry understanding, and sales and marketing tactics. We want to share these lessons with you.

We’ve reached out to some leading figures in the industry to ask if they could share some nuggets of advice. The result: 10 things I wish I’d known when I started out in Biz Dev.

Click here to download this guide, to find out:

  • Why ‘eating the frog’ could be key to winning new business
  • Learn how to adapt your approach according to personality types
  • Discover the best tools, books and tricks to give you the edge in biz dev

Web Development Opportunity

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Today Upstream was in conversation with an FMCG brand based in Derbyshire, and spoke with its Marketing Manager.

Upon hearing about new product launches, we asked whether there would be opportunities for digital agencies. The Marketing Manager informed us that the company would like to engage an agency to develop a new website.

The website should be fun, funky and consumer focused, appealing to Mums & Dads and the agency “should have technical brilliance”. Also, it should be a responsive website with the ability to adapt to mobile phones and tablets.

The development would be in WordPress but she said updates would be carried out by the company as far as possible.

She specified that if possible the agency should be within a reasonable proximity to its office…..within a 100 mile radius….but remarked that it was not set in stone….just a preference.

Agencies interested in the opportunity are asked to contact her by e-mail. To access contact details, you can get a free trial of Upstream and see more opportunities like these. Alternatively, you can e-mail guy@upstream.com.

Did you keep ahead this week?

How up to date are you on this week’s New Business and Marketing stories?

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Every week, we will be sharing our new biz quiz to test your knowledge on the week’s latest stories. The questions will cover agency wins and reviews, campaign information, movers & shakers and latest company news.

This quick fire test is designed to help you stay current and keep you up to date at the end of the week.

I got “Pitch Perfect”! How about you?

Take the test!

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